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Contact & Help Center

We’re here to help you get the most out of Cenario. Whether you have questions about your subscription, need technical assistance, or want guidance on your personalized supplement formula, our team is ready to assist.

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    • Get in Touch

    Email Us

    support@cenario.com

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    • Business Hours

    Monday – Friday

    9:00 AM – 6:00 PM

    Saturday

    10:00 AM – 4:00 PM

    Sunday

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    Frequently Asked Questions

    Find answers to common questions about Cenario products and services.

    General
    Product
    Billing & Subscription
    Shipping & Returns
    Security & Privacy

    General

    How does the ‘First Month Free’ offer work?

    When you order a 90-day supply, the first 30 days are free. You only pay for the remaining 60 days, and the discount is automatically applied at checkout.

    Take the quiz and get your first month free
    Cenario’s supplements are built around your personal mental health profile. After you complete the quiz, we use psychology, nutritional science, and advanced data models to select ingredients that target your specific needs. Each formula is optimized for purity and backed by research, so you get precise, evidence-based support tailored to you.
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    Our clinically-backed personalized supplements target key areas such as cognitive function, mood balance, stress resilience, and sleep quality. We use only scientifically proven ingredients like L-Theanine, Ashwagandha, Omega-3, Magnesium, etc. carefully formulated to optimize brain health, energy levels, and emotional stability.
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    Most people start noticing changes within 3 to 6 weeks, but timing varies depending on your individual biology, mental health condition, lifestyle, and consistency. Supplements work by gradually restoring balance in your body and brain chemistry, so effects build over time. For best results, take your formula daily as recommended and give it at least 8 to 12 weeks for full benefits.
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    Cenario is designed for adults dealing with stress, low mood, poor sleep, anxiety, or trouble focusing and remembering. Our supplements are not a substitute for prescribed medication. If you have a medical condition or are taking prescription drugs, consult your healthcare provider before use.
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    Yes. The quiz is essential because it ensures your formula is 100% personalized and tailor-made to your needs. Without it, we cannot create a formula that reflects your unique mental health profile.
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    Regular supplements are built on generic, one-size-fits-all blends. Cenario is built on precision. Your formula is crafted only after you complete the quiz, which ensures that every single ingredient directly reflects your unique mental health profile. No generic capsules, no wasted fillers. Just a clinically guided, fully personalized formula designed for your brain and your needs.
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    Product

    Which flavors can I choose for my formula?
    If you choose your personalized formula in powder format, you can select from four natural flavor options:
    • Organic Coconut Sugar
    • Organic Freeze-Dried Blueberry Powder
    • Organic Freeze-Dried Strawberry Powder
    • Organic Pineapple Fruit Powder
    These are made from real ingredients to keep your formula clean and enjoyable. If you choose capsules, there are no flavors added, since they are designed to be swallowed.

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    Cenario works with a broad selection of over 400 potential active ingredients, including vitamins, minerals, amino acids, herbs, adaptogens, and probiotics. Which ingredients are available to you depends on your market. For example, we operate with a narrower list in the EU compared to the US due to regulatory differences.

    Even though we have access to hundreds of actives, we always prioritize science and evidence above all else. For that reason, we primarily work with a core set of about 50 ingredients that have the strongest research backing within mental health. These include well-studied actives such as Ashwagandha, Rhodiola Rosea, Omega-3, Magnesium, B-vitamins, and L-Theanine.

    Your exact formula is only created after you complete the Cenario quiz. Every ingredient is chosen to match your unique profile, using clinical precision and strict quality standards. You will never receive a generic blend. Instead, you get a formula designed specifically for your mental health needs.

    Yes. You can adjust your formula anytime. We recommend retaking the quiz as soon as you notice changes in your mental health, so your blend always matches your current needs. To update, simply log in to your Cenario account and retake the quiz while logged in. Your formula will then be automatically updated based on your new answers.
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    All of Cenario’s supplements are manufactured exclusively in the United States in FDA-registered, state-of-the-art facilities that operate under strict GMP (Good Manufacturing Practice) standards. This ensures every formula meets the highest levels of safety, quality, and consistency.
    The dosage is determined through your responses in our quiz, which evaluates your mental health profile and specific needs. Our algorithm maps your answers to evidence-based ingredient ranges and adjusts the dosage for both effectiveness and safety. Each serving is designed to provide the optimal amount of active ingredients without exceeding clinically validated limits. All dosages follow strict scientific guidelines and regulatory standards, so your formula is both safe and precisely targeted to your goals.
    We only use ingredients backed by strong scientific evidence for mental health. Every formula undergoes rigorous testing for purity, potency, and safety before it leaves our facilities.
    After completing the quiz, your answers are analyzed using our AI-driven system that maps your mental health needs to the latest research in nutritional science. Each ingredient is selected for its evidence-based benefits and precise dosage. Your personalized formula is then manufactured in an FDA-registered, GMP-certified facility in the United States, ensuring that every supplement is tailored to your unique profile.
    Both formats deliver the same personalized formula, but the experience is different. Capsules are convenient, pre-measured, and tasteless, making them easy to take anywhere. Powders give you the flexibility to mix your blend into water, smoothies, or juice, and can include natural flavor options. The choice depends on whether you prefer simplicity or a more customizable daily routine.
    Yes. Every active ingredient we use is tested by independent third-party laboratories to confirm purity, potency, and safety before being approved for use.

    Billing & Subscription

    Can I pause or skip a subscription?
    Yes. You can pause or skip your subscription at any time by logging into your Cenario account. Simply manage your subscription settings before your next 90-day billing date, and you can choose to delay or pause your upcoming order. This gives you full flexibility to adjust deliveries to your needs without losing your personalized formula.
    Account
    Cenario offers a single subscription plan. All formulas are produced and delivered in 90-day supplies, and billing automatically recurs every 90 days.
    You’ll be charged every 90 days. Each billing cycle covers the production and delivery of a 90-day supply of your personalized formula, and the subscription automatically renews at the end of each cycle.
    You can update your payment details directly in your Cenario account. Log in, go to “Account” → “Billing & Subscription”, and select “Update Payment Method.” Enter your new card information, and it will automatically apply to your next 90-day renewal. If your current payment fails, you’ll also receive an email with a secure link to update your details before your order is processed.
    Yes. You can cancel your subscription whenever you like by logging into your Cenario account. Go to “Account” → “Billing & Subscription” and select “Cancel Subscription.” Once canceled, you will not be charged for future 90-day renewals. Any orders already produced and shipped before cancellation will still be delivered.
    No. There is no minimum subscription period. Cenario operates on a rolling 90-day cycle, and you are free to cancel at any time before your next renewal. If you cancel, you will not be charged for upcoming 90-day supplies, but any orders already prepared or shipped will still be delivered.
    No. Once an order is placed or a subscription is renewed, production of your 90-day personalized formula begins immediately. Because every formula is custom-made to your individual quiz results, it cannot be repurposed for anyone else. For this reason, refunds are not possible after production has started. If you no longer wish to continue, you must cancel your subscription before your next 90-day cycle renews.
    You can view your full billing history and download invoices by logging into your Cenario account. Once logged in, go to “My Account” → “Billing & Subscriptions”, where all past and current orders are listed. Each cycle includes a downloadable invoice for your records.

    Yes. All payments are processed through secure, encrypted payment gateways that comply with international PCI DSS standards. Your financial data is never stored on our servers and is protected by bank-level encryption.

    We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Depending on your region, additional options such as PayPal or Apple Pay/Google Pay may also be available at checkout.

    Shipping & Returns

    Which countries do you ship to?
    Right now, Cenario only ships within the United States. By the end of 2025, we will also begin shipping to the United Kingdom, Canada, and all European Union member states. As soon as new regions become available, they will be clearly listed during the Quiz.
    Take the quiz and get your first month free
    Every Cenario supplement is custom-made after you complete the Mental Health Quiz. Production takes about 3–5 business days. Once your order ships, delivery time depends on your location. For the United States, shipping typically takes 3–7 business days. In total, from the time you place your order until you receive it, you can expect 6–12 business days.
    Shipping within the United States is free on all orders.
    Yes. Once your personalized formula has been produced and shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to follow your order until it arrives at your door.
    Because every Cenario formula is custom-made and production begins immediately after your order is placed, shipping details cannot be changed once the order has entered production. If you need to update your shipping address for future deliveries, you can do so inside your account before your next 90-day subscription cycle renews.
    Because every Cenario formula is custom-made to your personal mental health profile, we cannot accept returns. Once production begins, the supplements cannot be reused or resold to others. If you no longer wish to continue, you can cancel your subscription before your next 90-day cycle renews.
    If your order arrives damaged, incorrect, or faulty, please fill out the contact form above on this page. Make sure to include your order number and attach clear photo documentation of the issue and the package. Once we have verified the problem, we will arrange a replacement at no additional cost.

    Security & Privacy

    Can I access or download the data you have about me?
    Yes. You can view and download your personal data directly by logging into your Cenario account. Here you will find your quiz results, account information, and billing history. This ensures you have full transparency and control over your information at any time.
    Account
    Your personal data is protected using industry-standard security measures. All sensitive information is encrypted both in transit and at rest. Access is strictly limited to authorized personnel who require it to provide our services. We comply with GDPR and other applicable privacy laws, which means we minimize the amount of data collected, store it securely, and never share it with third parties without your explicit consent.
    Take the quiz and get your first month free
    No. Your health information is never sold or shared with third parties for marketing or advertising. We only share the minimum necessary data with trusted service providers who help us deliver your order, such as payment processors or shipping carriers, and they are bound by strict confidentiality agreements. All ingredient recommendations are processed securely within our system, and your health information remains private under GDPR and HIPAA-aligned standards.
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    Yes. All payments are processed through trusted third-party providers that comply with PCI DSS (Payment Card Industry Data Security Standard). This means your credit card and payment details are encrypted and never stored on our servers. We use secure SSL encryption for all transactions, so your data remains safe and protected at every step.
    When you take the quiz, we only collect the information you choose to share through your responses. This includes details about your mental health symptoms, lifestyle factors, and wellness goals. Your answers are used solely to generate a personalized supplement formula and to improve your recommendations over time. We do not collect or store any unnecessary data beyond what is required to create your formula, and all information is encrypted and protected under our strict privacy standards.
    Yes. Under GDPR and other applicable privacy laws, you have the right to request deletion of your personal data at any time. If you wish to do so, simply contact us through the support form on our website. Once your identity is verified, we will permanently remove your account information and quiz responses from our systems, unless we are legally required to retain certain records (for example, for billing or compliance purposes).
    Yes. Cenario fully complies with the GDPR (General Data Protection Regulation) and other applicable privacy laws to protect your data rights. This includes strict data minimization, encryption, and the ability to access, correct, or delete your personal information at any time. While HIPAA (Health Insurance Portability and Accountability Act) is a U.S. regulation that applies primarily to healthcare providers and insurers, we follow equivalent standards of confidentiality and security when handling sensitive health-related information.
    No. Your quiz results and any health information you provide are never used for marketing or advertising. They are only used to create your personalized formula and to improve your experience with Cenario.