Shipping & Delivery Policy
Company Information
Legal Name: Cenario Limited
Address: 1178 Broadway 3rd Floor #567, New York, NY 10001, United States
Mail: support@cenario.com
Phone: +1 (332) 260-4155
Registration no.: 77193979
At Cenario, we’re committed to delivering your custom-made supplements securely and as swiftly as possible. Because every formula is made-to-order and produced specifically for you, our shipping process reflects both the care and precision that goes into every order.
Production Timeline
All Cenario supplements are created after you complete the Cenario quiz. This means your formula is:
Hand-assembled using premium ingredients
Measured and mixed according to your unique responses
Packaged in your chosen format (capsules or powder)
Flavored and packed based on your preferences
Average production time: 3–5 business days before your order is shipped.
Estimated Delivery Time (Production + Shipping)
Cenario currently ships to eligible addresses within the United States only.
Because every formula is personalized and made to order, your Order includes both production time and shipping time.
Region | Production Time | Shipping Time | Total Estimated Time
United States | 3–5 business days | 3–7 business days | 6–12 business days
These timelines are estimates and are not guaranteed. Once your Order ships, you will receive tracking information by email.
Shipping Fees
Shipping within the United States is currently free on all Cenario Orders unless a different shipping charge is clearly shown at checkout.
We strive to keep costs low while ensuring safe, trackable delivery globally.
Shipping Availability
Cenario currently ships to eligible addresses within the United States only.
An address is considered eligible only if it can be selected and accepted during checkout.
We may expand shipping to additional countries or regions in the future. Any new supported destination will be clearly identified on the Site and at checkout before Orders are accepted.
Order Confirmation & Tracking
Once your order is placed, you’ll receive a confirmation email with your order details. As soon as your custom formula is produced and shipped, we’ll send you a tracking number so you can follow your package in real time.
Lost or Delayed Orders
If your order appears significantly delayed or lost, we recommend the following steps before contacting our team:
Check your tracking information (sent to your email once the order was shipped).
Contact the shipping carrier directly using your tracking number for the fastest resolution.
If the carrier is unable to help, or your package is missing despite being marked as delivered, please contact our Support & Help Center and include:
Your full name
Order number
Tracking number (if available)
Summary of your communication with the courier
We’ll step in and help resolve the issue as quickly as possible.
Questions?
Need help with your delivery? We’re here for you.
Contact us anytime at support@cenario.com.