Terms And Conditions

Last updated: [1. July 2025] 

This Terms and Conditions document (the “Agreement”) governs your access to and use of Cenario’s websites, digital platforms, and purchase or subscription of any Cenario products or services. By accessing or using the Site or placing an Order, you acknowledge that you have read, understood, and agree to be bound by all provisions of this Agreement.
If you do not agree to these terms, you must stop using the Site and may not place any orders. Cenario (as defined below) operates its business from Hong Kong. If you access or use the Site from outside Hong Kong, you do so on your own initiative and at your own risk, and you are solely responsible for compliance with the laws of your jurisdiction.

Definitions

• “Cenario” (also “we”, “us”, “our”): Cenario Limited, a company incorporated in Hong Kong, or any of its affiliates as context requires.
• “Site” or “Services”: Our websites, mobile sites, mobile applications, digital platforms, and online services (including Cenario’s health questionnaire/quiz, dashboards, accounts, content, and related materials), as well as any sales or subscriptions made through them.
• “Products”: Personalized health and nutritional supplement products (e.g. customized daily vitamins, any one-time or subscription supplement offerings) and related services (including health/lifestyle recommendations) that Cenario makes available for purchase or subscription on the Site.
• “Subscription”: A recurring purchase of Products (or bundle of Products) at regular intervals, typically by agreeing to recurring billing, as more fully described in Section 6 below.
• “Account”: Your user account on the Site, created when you register to use our services, purchase Products, or subscribe.
• “Order”: Your submission of a purchase request for Products or Services via the Site, which becomes a confirmed contract upon Cenario’s acceptance.
• “You” or “Customer”: The individual or entity using the Site and agreeing to this Agreement. You must be at least 18 years old (or the age of majority in your jurisdiction) and have legal capacity to enter into this Agreement. By using the Site or subscribing to Products, you represent and warrant that you meet all eligibility requirements.

1. Acceptance of Terms

By accessing or using our Site or purchasing Products, you agree to be bound by this Agreement and all policies incorporated by reference (including our Privacy Policy and any affiliate or referral program rules). You may not use the Site or order Products if you do not agree with these terms. The Site is offered and operated by Cenario from Hong Kong, and these Terms are governed by Hong Kong law (see Section 29).

We reserve the right to refuse service or cancel orders at our discretion. Any amendment to these Terms will be effective upon posting to the Site (see Section 3). Your continued use of the Site after any changes constitutes acceptance of the new terms.

2. Changes to Terms

Cenario may modify this Agreement at any time, in its sole discretion. When we update these terms, we will post the revised version on the Site with a new “Last updated” date. Any such changes will be effective immediately upon posting. You are responsible for reviewing the Terms periodically. If you do not agree to the modified Terms, you must immediately discontinue use of the Site and cancel any subscriptions.

If you continue to use the Site or purchase Products after changes are posted, you will be deemed to have accepted the revised Terms.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site or purchase Products, and have full authority to enter into this Agreement. The Site and Services are not intended for minors. By using the Site or subscribing, you represent and warrant that you: (a) are at least 18 (or of legal age to contract); (b) have not been suspended or removed from our Site; (c) will comply with all applicable laws and regulations in using the Site; and (d) will not use the Site in any unlawful or unauthorized manner. If you do not meet all eligibility criteria, you must not access or use the Site.

4. Account Registration and Security

To access certain features of the Site or to purchase Products, you may be required to create a personal account. You agree to provide accurate, complete, and up-to-date information during the registration process and to update such information to keep it accurate and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorized access or use of your account, you must notify us immediately.

User accounts are non-transferable. You may not sell, share, or otherwise transfer your account to any other individual or entity.

Cenario reserves the right to suspend or terminate any account that is found to be involved in fraudulent activity, unauthorized sharing, or violations of these Terms and Conditions.

Cenario is not liable for any loss or damage arising from your failure to safeguard your account credentials or to comply with these obligations.

5. Subscription Service

Cenario offers a recurring subscription service (“Subscription”) for certain Products. When you subscribe, you authorize us to automatically ship the selected Products to you and charge your payment method on a recurring schedule (e.g., every 30 days) until you cancel.

Your Subscription will automatically renew at the end of each cycle, at the then-current subscription price. We will notify you in advance of upcoming charges, but you are solely responsible for canceling your Subscription before the next shipment date if you do not wish to continue. If you do not cancel in time and an order is processed, you will still be charged and will not receive a refund for that order (see Section 15).

Prices and promotional terms for Subscriptions are as stated on the Site and may change upon renewal. Cenario reserves the right to impose limits on the number or frequency of Subscriptions per customer.

You will receive an automatic renewal charge notification 7 days before each billing cycle. You may cancel your subscription at any time before the renewal date through your account dashboard.

Cenario reserves the right to change the price of its products and subscriptions. All users will be notified at least 14 days in advance via email or in-app notification before any pricing change takes effect.

6. Ordering Products

When you place an Order, you submit a binding purchase request for the specified Products. All Orders are subject to our acceptance. We reserve the right to reject or cancel any Order for any reason, including unavailability of product, errors in pricing or description, or suspicion of fraud or illegality. Upon acceptance, we will send you an order confirmation. Please review your Order carefully and contact us immediately if you find any errors.

7. Pricing and Promotions

All prices on the Site are stated in your chosen currency and include only the product price as of the time you place the Order. Product prices and shipping fees exclude taxes, duties, and customs charges unless otherwise stated. We reserve the right to change Product prices and promotions at any time. Prices displayed at checkout (or on your order confirmation) are valid only for that Order. Promotional codes and coupons (if any) have their own terms and may not be combined or applied to past purchases. Cenario is not liable for typographical errors or inaccuracies in pricing; in such cases we may cancel or reject orders at our discretion.

8. Payment and Billing

You agree to pay all amounts due for Orders and Subscriptions at the prices then in effect and as specified on the Site, including applicable shipping fees, taxes, duties, and other charges. By submitting payment information, you authorize us to charge your chosen payment method (e.g., credit card, debit card, PayPal, or other accepted payment services) for the full amount of each Order or Subscription installment.

We will automatically charge your payment method on each billing date. If the primary payment method is declined, we may attempt to charge any secondary method you have provided. If payment fails permanently, we may cancel your Subscription. We do not store your full payment card information on our servers. All payment processing is performed by secure third-party payment processors that comply with industry standards.

9. Taxes, Duties, and Customs

All prices exclude any applicable sales tax, value-added tax (VAT), customs duties, import fees, or other governmental charges. You are responsible for paying any such taxes or duties imposed by your country on importing the Products. Cenario is not responsible for calculating or collecting these fees, and we cannot issue VAT invoices for taxes outside of Hong Kong. If Cenario mistakenly pays any customs duties or taxes on your behalf, you agree to reimburse us or accept reduced refunds. We are not responsible for delays caused by customs clearance, nor for any confiscation of goods by local authorities.

10. Shipping and Delivery

Cenario arranges shipment of Products through third-party carriers. Shipping terms and carriers are selected at our discretion, based on your location. Delivery times provided on the Site are estimates only and are not guaranteed. We are not liable for delays caused by the carrier, customs processing, force majeure, or other factors beyond our control.

Risk of loss and title for Products pass to you upon pick-up by the carrier.

This means that from the moment the carrier collects the package from Cenario’s fulfillment center, you bear the risk of any loss or damage to the Products during transit. We will provide you with tracking information when available. It is your responsibility to provide a correct and deliverable shipping address. If a shipment is returned to us because of an incorrect address or refusal of delivery, you are responsible for additional shipping costs to resend the Product. Cenario does not ship to freight forwarding addresses or P.O. boxes in countries where freight forwarding is prohibited.

11. International Shipping

We ship worldwide, except where prohibited by law. Product availability may vary by region. We may refuse or cancel orders to regions that do not comply with local laws or carrier restrictions. 

All international shipments are subject to higher shipping rates and may take longer to arrive (customs clearance can add days or weeks). You are the importer of record and responsible for complying with all import regulations of your country. Cenario does not guarantee that any Product is legal in your jurisdiction; you must verify this yourself. You are responsible for any import duties, VAT, or other fees. Cenario will not expedite or reimburse customs-related delays.

12. Title and Risk of Loss

Title to the Products remains with Cenario until the carrier picks up the shipment from our warehouse. At that point, title and risk of loss pass to you.

From then on, any damage to or loss of the Products during transit is your responsibility. Until title transfers, we retain ownership of the Products.

13. Returns and Refunds

All sales of Products are final. Because Cenario’s Products are custom-formulated to your specifications, we do not accept returns, exchanges, or cancellations once an Order has been processed and shipped, except as required by law. We also follow any additional refund or return rights mandated by your jurisdiction (for example, certain consumer protection laws may require refunds for defective goods). If you receive a damaged or incorrect item, please contact customer service within 30 days of delivery with photo evidence. We may, at our discretion, provide a replacement or issue a refund for the defective part of the Order.

We are not obliged to compensate you for any other losses. You must not consume a Product that you believe is defective or contains errors.

14. Cancellation of Subscription

Your Subscription will auto-renew until cancelled. You may cancel at any time by following the cancellation process on the Site or contacting support. To avoid the next billing cycle, you must cancel before the next shipment is processed (we will send notices of upcoming charges). If you cancel after an Order has already been invoiced but before it ships, you will still be charged for that Order and will not receive a refund.

We will attempt to remind you of pending charges, but it is ultimately your responsibility to manage cancellations. After cancellation, no further shipments or charges will occur (beyond any Order already in process).

15. Third-Party Manufacturers and Services

Cenario Products are produced, formulated, and sometimes shipped by independent third-party manufacturers and service providers. We do not directly control these third parties. Any issues arising from manufacturing defects, labeling errors, packaging issues, or delays caused by third-party partners are outside our direct control. To the extent permitted by law, Cenario’s responsibility is limited to its own breach; you may need to seek remedies under the third party’s warranty or policies. The carrier’s actions are also beyond our control (see Section 10).

16. Intellectual Property

All content on the Site — including text, graphics, logos, images, trademarks (such as “Cenario”), and software — is the property of Cenario or its licensors and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Site without Cenario’s prior written permission.

The trademarks and logos displayed on the Site are owned by Cenario or its affiliates and may not be used without authorization. Your use of the Site grants you no ownership rights in any content or intellectual property. The Site may link to or contain materials from third-party websites. These links are provided for convenience only; Cenario does not endorse or control any third-party content. We do not guarantee the accuracy, legality, or quality of any third-party site. You access linked sites at your own risk and should review their terms and privacy policies.

17. Privacy and Data Protection

Our Privacy Policy governs how we collect, use, store, and share your personal information. By using the Site and providing personal data (including through our health questionnaire/quiz), you consent to the collection and use of your data as described in our Privacy Policy and Cookie Policy.

We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA). Users in those regions may exercise certain rights regarding their personal data—such as access, rectification, erasure, or restriction of processing—as detailed in our Privacy Policy.

Cenario will only use your personal information for the purposes outlined in our Privacy Policy, including fulfilling orders, processing payments, managing accounts, and sending service-related communications.

Marketing Consent: We will only send marketing emails or promotional content to users who have explicitly opted in by providing clear, affirmative consent. You may opt out of such communications at any time using the unsubscribe link in any marketing message or by updating your preferences in your account settings.

To learn more about how we collect and use your data, and how to exercise your privacy rights, please review our Privacy Policy and Cookie Policy.

18. Affiliate, Referral, and Ambassador Programs

Cenario may offer affiliate, referral, or ambassador programs. Participation in such programs is subject to separate program terms which are incorporated by reference. In general, participants must follow our program rules and all applicable laws. Referral/affiliate participants must clearly disclose any relationship with Cenario when promoting Products. You must not engage in misleading or unlawful marketing. Spamming, automated scraping, creating fake accounts, or other abusive practices are prohibited.

If you refer friends, you must inform them of any rewards you may receive as a result.

Cenario reserves the right to disqualify participants from these programs for any violation of rules, and to withhold or revoke any rewards. We are not responsible for the content posted by affiliates or ambassadors and disclaim any liability for such content.

19. Accuracy of Information and Quiz

Our Products and recommendations are based on the health and lifestyle information you provide through our quiz or other means. You agree to answer all questions honestly and accurately. Cenario is not responsible for the accuracy or completeness of the information you submit, and we make no guarantees that Products will address your specific symptoms or conditions.

The quiz and our algorithms are tools for general personalization; they are provided “as is” and are not error-free. You are solely responsible for verifying that any recommended Product is appropriate for your needs. Cenario disclaims any liability arising from inaccuracies, misreporting, or misuse of quiz or assessment results.

20. Health, Allergy, and Medical Disclaimers

All information on the Site (including product descriptions, ingredient lists, health guidance, and articles) is for general informational purposes only. It is not medical advice. Cenario is not a healthcare provider or doctor. Our Products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

None of our Products or any statements about them have been evaluated or approved by the U.S. Food and Drug Administration, the European Medicines Agency, the UK Medicines and Healthcare products Regulatory Agency, or any other regulatory authority.

You should consult a qualified healthcare professional before using any Product, especially if you have any medical conditions, are taking medications, or have health concerns. If you are pregnant or breastfeeding, under 18 years old, or have a serious medical condition, you should consult a doctor before using any Product. Never disregard professional medical advice in favor of information on this Site.

Cenario explicitly disclaims any liability for allergic reactions or adverse health outcomes. Products may contain common allergens or ingredients (e.g. soy, gluten, nuts, herbs, etc.). It is your responsibility to read ingredient lists and warnings and to ensure Products are safe for you. If you have known allergies or sensitivities to any ingredients, do not use the related Product. If you experience any allergic reaction or intolerance (such as rash, swelling, difficulty breathing, or any other adverse effect) after using a Product, discontinue use immediately and seek medical attention. Notify us of any such reaction so we can investigate.

21. Use of AI and Automated Recommendations

Our Site and personalization services may use algorithms or artificial intelligence (“AI”) to generate customized recommendations, analyses, or content. These AI-driven recommendations are provided “as is,” without guarantees. Cenario makes no warranty that algorithmic suggestions will be completely accurate or appropriate for every user. You understand that AI and automated analysis can be imperfect, and you agree that Cenario is not responsible for any decisions you make based on these automated recommendations.

You remain fully responsible for independently evaluating any recommendations and consulting a professional before changing your regimen or health routines.

22. Testimonials and Marketing Content

Any reviews, testimonials, or success stories on the Site reflect individual user experiences. You should not interpret them as promises or guarantees of results. As we note: “They are individual experiences… we do not claim that these results are typical of all customers.”.

User testimonials are not reviewed by regulators and should not be taken as professional health advice. Cenario does not endorse or guarantee the accuracy of any user-generated content. When we feature influencer, affiliate, or ambassador content, it is for promotional purposes only and not a substitute for professional guidance.

23. Prohibited Uses

You may use the Site and Services only for lawful purposes. You agree not to use the Site or Services to: (a) violate any law or regulation; (b) infringe the rights of others; (c) harass, abuse, or stalk anyone; (d) access or attempt to access other users’ accounts or data; (e) interfere with or disrupt the Site’s operation (including hacking, scraping data, introducing viruses, or overloading systems); (f) post any unlawful, defamatory, obscene, or harmful content; or (g) misuse our referral or affiliate programs (see Section 18). Cenario reserves the right to terminate or suspend your access to the Site and your Account for any violation of these prohibitions.

24. Disclaimer of Warranties

THE SITE, CONTENT, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, Cenario and its affiliates disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We make no representation or warranty that: (a) any Products will meet your needs or expectations; (b) use of the Site will be uninterrupted, secure, or error-free; (c) defects will be corrected; or (d) the Site or Products will be suitable or safe for any purpose. You acknowledge that your use of the Site and any purchase of Products is at your own risk.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CENARIO (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES) WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SITE, OR ANY PRODUCTS OR SERVICES.

This includes liability for personal injury, medical issues, product performance, shipping delays, data breaches, or any other cause of action. Cenario is not responsible for any amounts paid by you for Products beyond the product purchase price. In jurisdictions where liability cannot be fully excluded, Cenario’s liability is limited to the greatest extent allowed by law (for example, replacement of the Product or a refund of the purchase price).

26. Indemnification

You agree to defend, indemnify, and hold harmless Cenario and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, losses, damages, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Site or Products; (b) your breach of this Agreement; (c) your violation of any applicable law or a third party’s rights; or (d) any content you post or transmit through the Site.

If we ask, you must promptly cooperate in the defense or settlement of any claim. Cenario reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will assist as reasonably requested and reimburse any fees and losses incurred by us.

27. Force Majeure

Cenario will not be liable for any failure or delay in fulfilling its obligations under this Agreement caused by events beyond its reasonable control.

Such events include acts of God, natural disasters, war, terrorism, civil unrest, governmental actions or regulations, pandemics or epidemics, strikes, power failures, network or telecommunications outages, and failures of third-party providers (e.g., carriers or manufacturers).

In the event of a force majeure, Cenario may suspend performance of affected obligations until the event ceases.

28. Termination

Cenario may suspend or terminate your Account, subscription, or access to the Site at any time if we determine (in our sole discretion) that you have breached this Agreement, misused the Site, engaged in fraudulent or illegal conduct, or if we decide to discontinue the Service for any reason (such as operational or technical reasons). If Cenario terminates your Subscription, we will refund any prepaid amounts for Products not yet shipped. If you terminate your own account or subscription, you may continue to use Products already delivered, but Cenario will have no further obligations to you except as required by law.

29. Governing Law, Jurisdiction, and Class Action Waiver

This Agreement, including any dispute, claim, or controversy arising out of or related to it (including any non-contractual matters), shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR), without regard to conflict of law principles.

You agree that any dispute or claim arising from your use of this website, any purchase from Cenario Limited, or any interaction with our services shall be subject to the exclusive jurisdiction of the courts of Hong Kong. You further agree that personal jurisdiction and venue in Hong Kong are proper and irrevocably waive any objections to such venue, including claims of inconvenient forum.

To the fullest extent permitted by law:

• All disputes shall be resolved on an individual basis. You waive any right to participate in a class action, class arbitration, or any other representative proceeding.
• You waive your right to a jury trial in any judicial proceeding related to this Agreement, our products, or services.
  
  

If any portion of this section is found to be unenforceable in your jurisdiction, it shall be severed, and the remainder shall continue in full force and effect.

These Terms and Conditions are originally drafted in English. In the event of any discrepancy or conflict between translated versions and the English version, the English version shall prevail.

30. Binding Arbitration and Dispute Resolution

If you have any concern or dispute regarding these Terms and Conditions, your use of our website, or any Cenario product or service, we encourage you to first contact us at [email protected] so that we may attempt to resolve it informally and amicably.

To the fullest extent permitted by applicable law, if a dispute cannot be resolved informally, you and Cenario Limited agree that any dispute, claim, or controversy arising out of or relating to these Terms and Conditions shall be resolved through final and binding arbitration, rather than in court.

The arbitration shall:

• Be conducted in English;
• Take place in Hong Kong;
• Be administered by the Hong Kong International Arbitration Centre (HKIAC) under its Consumer Arbitration Rules, which are deemed to be incorporated into this clause by reference;
• Be decided by a single arbitrator, mutually agreed upon by both parties. If the parties cannot agree, HKIAC shall appoint the arbitrator.
  
  

The arbitrator shall have the same authority as a court to award all available remedies, including injunctive relief and attorney’s fees where permitted by law. The decision of the arbitrator shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

Each party shall bear its own legal costs and arbitration expenses, unless otherwise determined by the arbitrator.

You and Cenario expressly waive any right to a jury trial and to participate in any class, consolidated, or representative action. All arbitration must be conducted individually.

You may be eligible to pursue an individual claim in small claims court instead of arbitration, if your claim qualifies under the local jurisdiction’s rules.

If any part of this arbitration clause is found to be invalid or unenforceable, that specific part shall be severed, and the remainder of the clause shall remain fully in force. However, class arbitration is expressly prohibited, and may not be severed in a way that allows it.

If arbitration is deemed unenforceable in your jurisdiction, any dispute shall instead be resolved exclusively in the courts of Hong Kong, as specified in the “Governing Law and Jurisdiction” section of these Terms and Conditions.

31. Notices

All legal notices to Cenario under this Agreement must be in writing and sent to Cenario’s address (stated below) or the designated email (e.g. [email protected]). We may give you notice by email (to the address on your Account) or by posting on the Site. Notice is deemed given upon receipt by the recipient (if email, one business day after sending, unless there is a bounce-back).

For example, if we post a change to the Terms on the Site, notice is deemed given once the change is live.

32. Electronic Communications

By using the Site, you consent to receive all legally required notices and disclosures electronically, such as via email or posting on the Site.

Electronic communications satisfy any requirement that communications be in writing. You should keep copies of electronic communications (for example, by printing or saving emails).

33. Assignment

You may not assign or transfer this Agreement or any of your rights or obligations under it without Cenario’s prior written consent. Any purported assignment in violation of this provision is void. Cenario may freely assign or delegate this Agreement (in whole or in part) to any of its affiliates or in connection with a merger, acquisition, or sale of assets, so long as your rights are not materially diminished.

34. Severability

If any provision of this Agreement is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified or replaced to the minimum extent necessary to make it enforceable while giving effect to its purpose. Any invalid provision that cannot be so modified will be deemed severed. The remaining provisions of this Agreement will continue in full force and effect.

35. Waiver

No failure or delay by Cenario in exercising any right, power, or remedy under this Agreement will operate as a waiver. A waiver of any provision or right is only effective if in writing and signed by Cenario. Any waiver applies only to that specific instance and does not waive other or future rights.

36. Entire Agreement

This Agreement (including any policies referenced herein, such as the Privacy Policy and any program terms) constitutes the entire agreement between you and Cenario regarding the Site, Products, and Services, superseding all prior or contemporaneous communications and proposals (whether oral or written). No course of conduct, trade usage, or prior dealings will modify this Agreement. Any waiver or amendment of any provision of this Agreement must be in writing and signed by Cenario.

37. Governing Language

This Agreement and all related documents are prepared in English. If Cenario translates this Agreement into any other language, the English version will govern in case of any inconsistency. All communications, notices, and terms of use will be interpreted in English.

38. Consumer Rights

Nothing in this Agreement is intended to limit any non-waivable rights you may have under the laws of your country of residence (for example, certain EU or UK consumer protections). In particular, consumers in the EU/UK may have rights concerning defective products and withdrawals. Because our Products are personalized, certain cancellation or withdrawal rights (e.g. the right to “cool-off” from a contract for custom goods) may not apply. Mandatory statutory rights (such as remedies for defective products) will always apply irrespective of these terms.

For EU or UK customers, you may consult your local consumer protection authority or the EU’s Online Dispute Resolution (ODR) platform for more information on your rights.

39. Feedback and Suggestions

Any feedback, comments, or suggestions you provide to Cenario regarding the Site or Products will be considered non-confidential and Cenario may use them freely. By providing feedback, you grant Cenario a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate your feedback into any products or services, without compensation to you.

40. Contact Information

For questions about Orders, Subscriptions, or this Agreement, please contact us at:

• Email: [email protected]
• Address: Cenario Limited, RM 409, Beverley Comm Centre, 87-105 Chatham Rd South, Tsim Sha Tsui, Hong Kong.

We will endeavor to respond to your inquiries promptly.

41. Export Compliance

You represent that you will not import or export any Products or Services from or to any country in violation of Hong Kong export laws or your local laws.

You are responsible for compliance with all applicable export controls, sanctions, and customs regulations. Cenario does not provide any export license or guarantee for Products, and you assume all risks related to international shipping and export/import laws.

42. Non-Professional Advice

Unless explicitly stated otherwise, the information and content on the Site are not provided by licensed professionals and should not be interpreted as professional advice in any field.

You should not make any changes to your health, diet, exercise, or supplement routine without first consulting a qualified professional. Never act solely on information provided on the Site without seeking independent professional guidance.

43. Product Use Disclaimer and Health Advisory

The products offered by Cenario Limited are intended solely for personal wellness and informational purposes and are not designed to diagnose, treat, cure, or prevent any disease.

Cenario shall not be liable for any adverse effects, allergic reactions, or health complications arising from the use of its products, whether used as recommended or otherwise. All users are strongly advised to consult a qualified healthcare professional before using any supplement, especially if they are pregnant, nursing, taking medication, or have a known medical condition.

It is the sole responsibility of the customer to read all product labels, check ingredient lists for potential allergens or contraindications, and seek professional guidance when in doubt. Use of our products is entirely at your own risk.

44. Artificial Intelligence (AI) Generated Content Disclaimer
    Cenario may offer content, suggestions, or other output generated by artificial intelligence (AI), including but not limited to quiz results, supplement recommendations, or wellness insights.

All AI-generated content is for informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. You should not rely on such output for making decisions about your health or mental well-being.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition or treatment plan. Never disregard professional medical advice or delay seeking it because of something generated by Cenario’s AI systems.

By using our platform and engaging with AI-generated tools, you acknowledge and agree that Cenario is not liable for any outcomes, decisions, or health effects resulting from your use of such content.

Cenario does not guarantee the accuracy, reliability, or suitability of any AI-generated content, and reserves the right to update or remove such features without notice.

45 Accessibility and Disability Compliance

Cenario is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to meet applicable accessibility standards and regulations, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the Americans with Disabilities Act (ADA), and EN 301 549, the European standard for ICT accessibility.

While we continuously work to improve the user experience for everyone, we cannot guarantee that all content, services, or features will be fully accessible to every individual at all times. If you experience difficulty accessing any part of our website, products, or services, please contact us at support@cenario.com with a description of the issue, your contact information, and the nature of the assistance you require. We will make all reasonable efforts to respond and assist in a timely manner.

By using our services, you acknowledge and accept that accessibility is an ongoing process and that we are actively working to improve our digital offerings to meet evolving standards.

46. Survival of Terms

Sections 16–26 (Intellectual Property, Privacy, Disclaimer, Limitation of Liability, Indemnification, and other critical provisions) will survive termination or expiration of this Agreement. In other words, your obligations and Cenario’s protections under those sections continue even after your Account ends or this Agreement is otherwise concluded. By continuing to use the Site or placing an Order, you confirm that you have read, understood, and agreed to all parts of these Terms and Conditions.